FAQs

Company

Who is Ocean Canvas?

Based in Whistler, BC, Ocean Canvas creates unique beach and coastal wall art driven by our passion for the ocean and generative art. As scuba divers and surfers ourselves, we focus on producing affordable, high quality canvas prints that bring the rhythm of the ocean indoors. 

For those who prefer mountain and forest aesthetics, explore our sister site, Mountain Canvas, featuring the same premium quality product focused on mountain landscapes.

Is Ocean Canvas a Canadian company?

Yes, we are based out of Whistler, BC.

Where does Ocean Canvas ship from?

Although we’re a Canadian brand based out of Whistler, our canvases are fulfilled directly from our partner’s production facility in India. We collaborate with a Canadian print partner leveraging this global hub to maintain exceptional print standards. This setup helps us keep overhead down and pass the savings straight to you, keeping our artwork accessible and budget-friendly.

Does Ocean Canvas have good reviews?

Ocean Canvas has many 5 star customer reviews verifying the quality of our products and customer service. You can read some of our reviews on our Google business listing. 

Is Ocean Canvas a reliable and trustworthy website?

As a growing brand, we’re steadily building our community one order at a time. We stand behind every purchase with a 100% guarantee that your canvas will arrive completely free of any manufacturing defects. If you are not completely stoked with your canvas prints, read through how to apply for a reprint or refund.

Ordering

What payment methods do you accept?

Out payment gateway provider is Stripe and they accept all major credit cards. Find a list here.

What is your reprint and refund policy?

At Ocean Canvas, we are committed to making sure you’re 100% satisfied with your order. Read more about our reprint or refund policy for more information.

Can I cancel or modify my order after it has been placed?

If you need to adjust or cancel your order, please reach out to us within 6 hours of placing it. As long as the order hasn't entered production, we'll gladly make the necessary updates, though we can't guarantee modifications once processing begins.

Products

What is the canvas material made of?

Every canvas is printed on a premium polyester blend specifically engineered for HP latex inks. For lasting structural durability, we mount our prints onto solid pine wood frames.

What type of ink do you use for printing?

Our canvases are printing with insolvable, certified, approved and eco-friendly inks.

What is the printing technology you use?

All of our artwork is printed using large printing machines with eco-solvent and latex printing.

How good is the print quality of your canvas prints?

We print our artwork on premium-grade canvas using specialized HP latex inks that resist UV damage and are engineered to stay vibrant for up to 75 years without fading. These inks enrich rich tones and sharp details, delivering a brilliant, long-lasting finish.

How is the canvas fixed to the frame?

Each print is sized to wrap seamlessly around the sides of the stretcher bars and is neatly stapled on the back for a clean, professional look. The image is mirrored along the edges to create a continuous wrap.

Is your artwork generated with Artificial Intelligence?

Yes, our designs are created with the help of generative AI tools. Prior to printing, every piece undergoes manual refinement process to fix any visual artifacts and is upscaled to ensure crisp, high-resolution results on canvas.

Can I request a specific artwork or theme?

Yes! If you have something specific in mind we would love to help create a custom piece for you. Let us know all the details on our Custom Canvas Artwork form.

Do you offer framing options?

At this time we do not offer any framing options, but the service is available with our printing partners, so get in touch if you have a specific requirement.

Do you offer gift wrapping services?

Unfortunately, gift wrapping is not an option we currently provide for our prints.

Can I customize the size of the canvas?

To keep the order process simple, we offer our canvases in nine sizes:

• 16x16in
• 24x24in
• 30x30in
• 20x30in
• 30x20in
• 24x36in
• 36x24in
• 36x48in
• 48x36in

Our production partner can print any size up to 54x54in, so if you have a custom size in mind, let us know and we can work with you on a custom piece.

How do I hang my canvas print?

Your canvas is shipped with pre-installed sawtooth hangers, making it easy to hang on your wall.

For a secure mount, use screws, nails, or wall hardware appropriate for your wall type. Measure and mark your desired placement, install your chosen hardware, then line up the sawtooth hanger and lower the canvas gently onto the mount.

Production and Shipping

How much does shipping cost?

Shipping on all of our orders is free, always!

What shipping providers do you use?

All of our orders will be shipping using UPS or FedEx services.

How long does it take to receive my order?

Production of your order will be complete within 2-3 business days. Delivery is usually made within 6-8 business days, for a total time of 8-11 business days. Read more about our production and shipping policy.

Does Ocean Canvas ship internationally?

We currently only ship to Canada and USA, but if you reside in another country, please get in touch and we will see what we can do!

What should I do if my order has not arrived within the estimated delivery time?

During peak holiday periods, particularly around Christmas, processing times may take slightly longer than usual. Additionally, any extra delays caused by shipping companies is unfortunately out of our control. You can keep up to date with your order status through the link provided in your confirmation email. Please get in touch with your order number and the email address associated with the order and we can help provide you with further information.

Can I track the status of my shipment?

As soon as your order ships, we'll send a notification email containing your tracking link so you can monitor your package's journey.

What is your reprint and refund policy?

At Ocean Canvas, we are committed to 100% customer satisfaction on all our orders. Read more about our reprint or refund policy.

What is your quality guarantee?

We provide a 100% satisfaction guarantee on every order, so if you notice any manufacturing flaws or defects with your print, please get in touch right away. Read more about our reprint or refund information.

Customer Care

How can I contact your customer support team?

You can contact us via email at sales@oceancanvas.ca, by phone at 604 966 7464 or by using the form on our contact us page.

What happens if my canvas arrives damaged or defected?

We provide a 100% satisfaction guarantee on every order, so if you notice any manufacturing flaws or defects with your print, please get in touch right away. Read more about our reprint or refund policy.

Can I return or exchange my canvas?

Because every piece of art is made to order, we don't carry physical inventory on hand. As a result, we're unable to offer returns or exchanges unless your canvas has a manufacturing defect. In the event a return or exchange is mutually agreed upon, you will be responsible for the return shipping fees back to British Columbia, Canada, with items in their original condition.

What should I do if I have not received an order confirmation email?

Once your order is complete, an order confirmation will be sent straight to the email address entered at checkout. If it doesn't show up in your inbox right away, please be sure to check your spam or junk folder. In the event that you still can't locate the confirmation email, please reach out and let us know your order number.

What should I do if I have not received a receipt for my order?

Following payment through our secure Stripe gateway, an official order receipt will be sent directly to your checkout email. If it doesn’t appear in your main inbox, please check your spam folder. You can also view your receipt and order summary anytime via the link in your confirmation email. In the event that you cannot locate your receipt, please reach out and let us know your order number.